IMPORTANT UPDATES COVID19 INTERNATIONAL DELAYS

We are still shipping as per normal from our end however there are known delays to certain international destinations.

Please check the below link and corresponding country to determine any impact/ delays for delivery.

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updatest

Returns Policy

Jewellery Kings accepts returns/exchanges if lodged within 14 days form the date your item was delivered. To be eligible for a return, your item must be unused and in the same condition that you received it.

There are certain situations where only partial refunds are granted: (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is lodged for return after 14 days have expired.

If you would like to return/exchange any item(s), please email our customer service team via sales@jewellerykings.com.au.

Due to health and safety regulations, earrings will not be accepted or refunded if returned.

Shipping

All orders are packed and shipped on weekdays ONLY, orders received before 1pm AEDT weekdays will be shipped the same day.

All orders are processed and shipped within 24 hours (excluding weekends & public holidays)

Shipping Fees & Transit times

Australia

$5.95 - Express Post with Tracking & Signature on Delivery (1-2 Business days)
Orders $100+ FREE Express Post with Tracking & Signature on Delivery (1-2 Business days)

New Zealand

$8.95 - Express Post with Tracking & Signature on Delivery (3-8 Business days)

USA

$14.95 AUD - International Standard with Tracking (10-15 Business Days)
$24.95 AUD - International Express with Tracking & Signature on Delivery (7-12 Business Days)

Canada

$14.95 AUD - International Standard with Tracking (15-25 Business Days)
$24.95 AUD - International Express with Tracking & Signature on Delivery (10-20 Business Days)

UK

$15.95 AUD - International Standard with Tracking (10-15 Business Days)
$29.95 AUD - International Express with Tracking & Signature on Delivery (7-12 Business Days)

Europe

$24.95 AUD - International Standard with Tracking (10-15 Business Days)
$39.95 AUD - International Express with Tracking & Signature on Delivery (7-12 Business Days)

Rest of World

$30 AUD - International Standard with Tracking (10-15 Business Days)
$45 AUD - International Express with Tracking & Signature on Delivery (7-12 Business Days)

International Shipping Info

ALL International orders may be subject to customs inspections and import tax & duty unique to your country, based on items being over a certain value set by your local authority.

This is not within our control and we cannot pre pay these taxes. We advise contacting your local customs office to find out if/and how much these taxes may be.

For NZ customers, you can calculate your estimated Customs charges here: Duty Estimator

For UK customers, you can calculate your estimated Customs charges here: Duty Estimator

Please note that we will charge a 30% re-stocking fee if the item is returned to us due to unpaid duties & taxes.

All JK orders are shipped via Australia Post.

Once exported from Australia, parcels are transferred to your countries most reliable shipping service. For the most detailed tracking updates, please check your tracking through your countries courier website directly.

NZ:https://www.nzpost.co.nz/tools/tracking

US:https://tools.usps.com/go/TrackConfirmAction_input

UK: https://www.parcelforce.com/track-trace